CUSTOMER PRIVACY 

 

At Tapper Financial Services (trading as The Mortgages Company) we respect your privacy and the confidentiality of your personal information.  

 

The Mortgages Company is a trading style of Tapper Financial Services which is an appointed representative of PRIMIS Mortgage Network which is a trading name of Personal Touch Financial Services Limited. Personal Touch Financial Services Limited which is authorised and regulated by the Financial Conduct Authority. 

 

What data do we collect and why? 

 

We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking, and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, our business processes, and to communicate with you. For the provision of advice, we need to collect sensitive information, such as information about your health. To do this, we will ask for your consent. 

 

We will always keep your data safe and secure, and where we share your data with other businesses to fulfil the purposes above we make sure they follow our instructions and keep your data secure. We will never sell your data, and we will not send you communications about unrelated services without your consent. 

 

Find out more: 

 

Our Privacy Notice holds much more information about how we collect, use and share your personal information. There is also information about the rights you have over your personal data, and how to contact us if you have any questions. Please write to: 

 

The Customer Resolution Team,  

PRIMIS Mortgage Network,  

3700 Parkside,  

Birmingham Business Park,  

Solihull. 

B37 7YT. 

 

By Telephone: 0121 767 1139 

By Email: complaints.solihull@primis.co.uk